About the course

This course is designed for university and college students, faculty, and staff who wish to improve their ability to prevent, de-escalate, and manage conflicts effectively. It is suitable for individuals seeking to build healthier relationships, foster collaboration, and create positive environments in academic and professional settings.

Course Objectives:

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Participants will:

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1. Gain a thorough understanding of the dynamics of conflict, including its causes, stages, and potential outcomes.

2. Learn to identify early signs of conflict and understand personal and interpersonal triggers.

3. Develop practical skills for preventing, de-escalating, and resolving conflicts constructively.

4. Understand the importance of empathy, active listening, and communication in managing conflicts.

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Course Content

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1. Introduction to Conflict Prevention and Management

• Definitions and types of conflict in academic and workplace settings.

• Myths and misconceptions about conflict.

• The role of conflict in personal growth and relationship building.

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2. Understanding the Dynamics of Conflict

• Causes of conflict: Miscommunication, values differences, and power dynamics.

• Stages of conflict: Early warning signs, escalation, and resolution.

• The emotional and psychological impact of unresolved conflict.

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3. Identifying Early Signs and Triggers

• Recognizing verbal and non-verbal cues that signal conflict.

• Understanding personal conflict styles and their impact on interactions.

• Assessing the environment and dynamics that contribute to tension.

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4. Strategies for Conflict Prevention and De-escalation

• Building strong communication skills to prevent misunderstandings.

• Techniques for active listening, empathy, and validation.

• De-escalation strategies to reduce tension and promote calm discussions.

• Setting boundaries and maintaining professionalism during disagreements.

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5. Resolving Conflicts Constructively

• Collaborative problem-solving techniques for win-win outcomes.

• Mediation and facilitation strategies to address group conflicts.

• Addressing challenging behaviours and overcoming impasses.

• Developing action plans to ensure long-term resolution and trust rebuilding.

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6. Fostering a Positive and Collaborative Environment

• The role of leadership in promoting conflict prevention.

• Encouraging a culture of respect, diversity, and inclusion.

• Institutional policies and practices that support conflict management.

• Building trust and fostering teamwork to prevent future conflicts.

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Training Methods

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This course incorporates:

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• Interactive lectures to provide foundational knowledge and practical techniques.

• Role-playing exercises to practice conflict resolution and de-escalation skills.

• Case studies to analyse real-world scenarios and develop strategic responses.

• Group discussions to share perspectives and foster collaborative learning.

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Learning Outcomes

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By the end of the course, participants will:

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• Understand the dynamics and root causes of conflicts in academic and professional settings.

• Be equipped with practical tools to prevent, de-escalate, and resolve conflicts constructively.

• Feel confident in fostering positive communication and collaboration.

• Contribute to a culture of respect, understanding, and teamwork within their institutions.

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Certification

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Participants who complete the course will receive a Certificate of Attendance, recognizing their commitment to building harmonious and productive environments through effective conflict management.